Direct Services – 65%

  • Provides Primary Crisis Response Counseling on the hotline.
  • Provides medical accompaniment to adult clients as needed. Facilitates weekly drop-in group for adult clients.
  • Actively and effectively engages in follow-up case management activities with clients to determine and refer to appropriate WOAR Service or external agency service as appropriate.
  • Collaborates with other agencies providing services to clients.
  • Advocates for proper treatment of victims of sexual assault.

Hotline Coordination – 15%

  • Ensures Hotline coverage and protocols are in compliance with contractual obligations.
  • On-call coverage of hotline during scheduled hours for any uncovered shifts.
  • Works with the Answering Service to ensure proper handling of hotline calls after hours.
  • Conducts training on crisis skills and hotline protocols for staff, interns, and volunteers.

Administrative Responsibilities – 10%

  • Completes required client paperwork in a timely and accurate manner.
  • Completes necessary court reporting requirements (i.e. Quarterly and Annual reports).
  • Maintains and updates the agency referral manual.
  • Completes required client paperwork in a timely and accurate manner.
  • Inputs client information into agency database in a timely manner.

Other Responsibilities – 3%

  • Provides trainings on sexual assault issues/protocols to medical, social services and other professionals as required.
  • Participates in monthly Direct Services and agency staff meetings.
  • Supports and participates in agency activities such as staff retreats, special events, volunteer recognition events and fundraising as appropriate or assigned.
  • Keeps staff and volunteers updated on legal procedures and policies related to sexual assault.
  • Participates in bi-weekly individual supervision with 24hr Services Manager.
  • Performs other duties as assigned.

Staff Development – 2%

  • Participates in appropriate staff development activities.
  • Stays abreast of information concerning sexual assault issues.
  • Stays abreast of information concerning legal issues, resources and protocols, crisis counseling techniques and interventions.


Skills and Requirements

  • Bachelor’s degree in Social Work, Psychology, or any healthcare related field is required.
  • Must complete state mandated forty (40) hour victim service training
  • Excellent interpersonal skill
  • Strong organizational skills
  • Excellent writing and speaking skills
  • Computer competency in Microsoft Office
  • Strategic thinker
  • Problem solving and strong analytical skills
  • Capacity to work independently with minimal supervision
  • Ability to function as team member of a unit and the agency as a whole
  • Must have flexibility (some evenings required)
  • Some in-state travel required
  • PA 33/34 certifiable and FBI certifiable
  • Must adhere to professional ethics and agency confidentiality policy
  • Philosophical orientation compatible with WOAR’s philosophy and mission

Additional Information


The POSITION is expected to comply with company attendance standards, the nature of some positions may require different standards in order to fulfill the essential functions of the job.

This job description is a summary and is not meant to cover every aspect and detail of the job. The Executive Director/Supervisor may add, delete, change or modify any part of this job at any time. The agency will make reasonable accommodation for known physical or mental limitations of a qualified employee/applicant with a disability providing the accommodation does not impose an undue hardship or significant risk of substantial harm to the individual, others, the agency’s operations or upon the quality of service.

Please email cover letter and resume to with the position you’re applying for in the subject. No phone calls please.